您好，关于您的问题，您可以通过具体信息联系平台的全天候客户支持。您还可以从您注册的电子邮件地址发送电子邮件至官方支持邮箱：support@exness.com（请确保是正确的地址）。如果您已经与我们的官方客户支持进行过沟通，请继续通过电子邮件进行对话或在官方网站上咨询全天候在线支持。谢谢。

我通过电子邮件与平台的申诉沟通表明，当时平台没有出现任何滞后。我手动平仓了所有的空头持仓，没有理由让所有的空头持仓一直持有直到最终的保证金追加。当我尝试手动卖出时，价格停留在320并且没有反应，最低回撤仅达到3198。不道德的Exness导致了我的保证金追加，但拒绝提供任何补偿。在WikiFX经理的介入下，我要求平台赔偿我16000美元。

EX platform card for half an hour, on April 14, 2025, from 22:00 to 22:30, causing losses of $16,000 on my 4 accounts, holding short positions, unable to sell, with video evidence, emailed the platform, no response! Unscrupulous platform! The platform replied to the email admitting that the platform was stuck for half an hour, I manually submitted to sell the short position, and the platform also admitted that I submitted the prompt to sell the short position but couldn't sell it. If the unscrupulous platform doesn't get stuck, I won't suffer losses, but in the end, I was liquidated. The email requesting compensation was not processed. Be cautious of the unscrupulous Ex platform and don't fall for it again.